There’s a widespread misconception that community pharmacists simply dispense medication and count pills. In reality, the scope of a pharmacist’s role—especially in ambulatory care—is far more dynamic and impactful. Dr. Mohanad Znbaqa’s journey proves how community pharmacy can serve as a powerful platform for clinical innovation and patient-centered care.
Expanding Horizons: A Pharmacist’s Journey in Ambulatory Care
Dr. Znbaqa began his pharmacy education at Midwestern University College of Pharmacy in Glendale, Arizona. During his PGY-1 residency at Yuma Regional Medical Center, he provided care to patients with chronic illnesses and complications from medications. This experience ignited his passion for chronic disease prevention and management. Exposure to ambulatory care through the Family Medicine Clinic helped him discover where he could make a lasting impact.
Pioneering New Paths: Launching a Pilot Program
Dr. Znbaqa was chosen to lead a pilot initiative by Walgreens Health and Village Medical that integrated clinical ambulatory care pharmacists into primary care clinics. Through collaborative practice agreements, he independently manages patients with diabetes, hypertension, congestive heart failure (CHF), COPD, and dyslipidemia.
Patient-Centered Care: Making a Difference One Encounter at a Time
Operating in a primary care setting, Mohanad conducts comprehensive 60-minute initial consultations and 30-minute follow-ups via in-person visits, phone calls, or Telemedicine. On average, he sees seven to ten patients daily. He also supports providers and medical staff through curbside consultations on drug interactions, side effects, and optimal therapy choices.
The Rewards of Impactful Care
“The most rewarding part,” Mohanad says, “is hearing positive feedback from patients and providers.” He works collaboratively to design personalized therapy plans and sets small, attainable goals that patients can track throughout their treatment journey. These shared victories demonstrate the vital role pharmacists play in patient success stories.
Navigating Challenges: Balancing Encounter Duration
A significant challenge Mohanad faces is the time constraint of managing multiple patient interactions daily. However, offering shorter appointments when necessary helps him maintain quality care without overwhelming his schedule.
Guiding Future Pharmacists: Advice for Aspiring Professionals
Dr. Znbaqa advises pharmacy students to gain hands-on experience in ambulatory care through IPPE and APPE rotations. He also recommends completing at least one year of residency to develop the clinical expertise needed to thrive in this evolving field.
Conclusion: Shaping the Future of Pharmacy in Primary Care
Dr. Znbaqa’s post-residency involvement in Walgreens and Village Medical’s pilot program has not only enhanced patient care but also led to research publications and national media recognition. His work showcases how pharmacists can lead the charge in chronic disease management and preventive healthcare.
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